Personal Information

When you register for our budget analysis services or educational programs, we collect basic identification information including your name, email address, phone number, and postal address. We also collect professional information such as your occupation and general income brackets to tailor our educational content appropriately.

Financial Data

For budget analysis services, you may choose to provide financial information including expense categories, spending patterns, and general budget ranges. We never require specific account numbers, passwords, or direct bank access credentials. All financial data sharing is voluntary and conducted through secure, encrypted channels.

Website Usage Information

We collect standard website analytics including pages visited, time spent on our site, browser type, and general location data (city/state level). This helps us improve our educational content and identify which budget analysis resources are most helpful to our Australian clients.

Limited Sharing Circumstances

• Service Providers: We work with trusted Australian technology providers for website hosting, email delivery, and secure data storage. These providers are contractually bound to protect your information and can only use it to deliver services on our behalf.
• Legal Requirements: We may disclose information if required by Australian law, court order, or to protect the rights and safety of our clients and business.
• Business Transfer: In the unlikely event of a business sale or merger, your information may be transferred to new owners, but only with equivalent privacy protections.
• Anonymous Research: We may share anonymised, aggregated statistics about budgeting trends with educational institutions or financial literacy organisations, but never personal details.

International Data Transfers

Your data is primarily stored on Australian servers. When we do use international service providers (such as cloud storage or email platforms), we ensure they meet Australian privacy standards and provide equivalent protections for your information.

How to Exercise Your Rights

To exercise any of these rights, contact us at support@syrenolaxiq.com or call +61262851888. We'll verify your identity and respond within 30 days. For complex requests, we may need additional time but will keep you informed of our progress.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Technical Security Measures

We protect your information using bank-level security measures including SSL encryption for data transmission, secure servers with access controls, and regular security audits. All financial data is encrypted both in transit and at rest using industry-standard AES-256 encryption.

• Multi-factor authentication for account access
• Regular security updates and vulnerability assessments
• Secure data centers with physical access controls
• Network monitoring and intrusion detection systems
• Regular backup procedures with encrypted storage

Access Controls and Staff Training

Only authorised team members can access your personal information, and only when necessary to provide services or resolve issues. All staff receive regular privacy training and sign confidentiality agreements. We maintain detailed logs of who accesses what information and when.

Incident Response

In the unlikely event of a data breach, we have procedures to quickly contain the issue, assess the impact, and notify affected users within 72 hours. We also report serious breaches to the OAIC as required by Australian law.

Retention Periods

We retain your personal information only as long as necessary to provide services and meet legal obligations. Here are our standard retention periods:

• Account Information: Retained while your account is active, plus 2 years after closure for customer service purposes
• Financial Education Records: Maintained for 7 years as required by Australian educational record-keeping requirements
• Budget Analysis Data: Deleted within 1 year unless you specifically request longer retention for ongoing analysis
• Marketing Communications: Maintained until you unsubscribe, then deleted within 30 days
• Website Analytics: Anonymised data retained for 2 years for service improvement purposes

Secure Deletion Process

When we delete your information, we use secure deletion methods that make data unrecoverable. This includes overwriting data multiple times and destroying any backup copies according to industry best practices.

How We Use Cookies

Our website uses cookies to enhance your experience and provide personalised content. We use both essential cookies (required for the site to function) and optional cookies (for analytics and personalisation).

• Essential Cookies: Enable core site functionality like login sessions and security features
• Analytics Cookies: Help us understand how visitors use our site to improve content and navigation
• Preference Cookies: Remember your choices about communication preferences and display settings

Managing Your Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. Disabling some cookies may affect site functionality, but you can still access our core educational content and services.